The short version
RENNO is software contractors use to capture jobsite photos, record voice notes, write daily reports with AI, and share progress with their clients. We collect what's needed to make that work, we don't sell your data, and we keep your project data inside your company's account so other RENNO customers can't see it.
This policy explains exactly what we collect, why, where it lives, who we share it with, and the rights you have to access or delete it.
Who we are
RENNO is operated by [Legal entity name TBD — confirm with attorney], doing business as RENNO, with our website at rennoai.com. Questions about this policy go to privacy@rennoai.com.
What we collect
Account information
When you sign up, we collect your name, email, password (hashed — we never see the plaintext), the company you say you work for, and your role (Admin, Project Manager, Field Agent, or Client Viewer).
Project content you upload
Photos taken on the jobsite, voice notes you record, typed field updates, daily logs, tasks, and the metadata around them (project, phase, category, timestamp, who captured it). This is the core of what RENNO is for.
Photos sometimes contain people on the jobsite — workers, subcontractors, clients walking through the build. You are responsible for getting any consents required where you operate; RENNO does not collect biometric identifiers or perform facial recognition on uploaded photos.
Location data (opt-in only)
If you turn on geolocation in your settings, RENNO captures the latitude and longitude of where a photo or voice note was taken, and uses it to compute time-on-site against project geofences you set up. Location data is off by default and can be disabled at any time. We don't track your location in the background — only at the moment you capture an update.
Usage data
Standard product telemetry: pages visited, features used, device type, IP address, approximate region from IP, browser user-agent, error reports. Used to make the product better. No third-party advertising trackers.
Billing information
When you upgrade to a paid plan, our payment processor (Stripe) collects your billing details. We never see your full card number — only the last 4 digits and the billing summary Stripe shares with us for receipts and invoices.
How we use your data
- To provide the product (store your photos, transcribe your voice notes, write your daily logs).
- To run AI features that operate on the content you upload (see the next section).
- To send transactional email (invitations, password resets, daily reports you've subscribed to).
- To bill you for paid plans, if you're on one.
- To answer support requests when you reach out.
- To detect abuse, fix bugs, and improve the product.
We do not use your project content to train public AI models, sell it to advertisers, or share it with anyone outside your company without your explicit instruction.
AI processing
When you use RENNO's AI features (photo auto-tagging, voice-note transcription, AI daily summaries, schedule risk analysis, spoken translation), the relevant content is sent to OpenAI, our AI provider, for processing. OpenAI processes the content strictly to return the result we asked for — they do not retain inputs for model training under the API terms we operate under. We pass the content over HTTPS, get the result back, and store the result alongside your other project data.
AI outputs aren't always 100% accurate. The models we use are improving over time, our prompts get refined as we learn what works on real jobsites, and the more your crew captures the better the outputs get for your specific projects. Even so, AI can mistag a photo, mis-transcribe a voice note, or miss context. Treat every AI output as a strong draft you should review before sending it on.
If you don't want AI features used on a particular project, you can disable AI features in your project settings.
Where your data lives
Project data is stored in Postgres + object storage operated by Supabase in the United States (us-east-1 region by default). Enterprise customers can request a dedicated database in a different region as part of their contract. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Subprocessors we use
We share the minimum data necessary with the following infrastructure providers to make RENNO work:
- Supabase — database, authentication, file storage
- Vercel — application hosting and CDN
- OpenAI — AI processing for photos, voice notes, and text generation
- Resend — transactional email delivery
- Stripe — billing and payment processing (when applicable)
- Crisp — customer support live chat
Each of these has its own privacy policy and DPA. Enterprise customers can request a current subprocessor list and copies of our signed DPAs by emailing privacy@rennoai.com.
How long we keep data
Active project data lives as long as your account is active. Photos you trash from the recycle bin are permanently deleted 30 days later by an automated sweeper. If you cancel your account, we hard-delete all of your data within 30 days unless you request otherwise in writing.
Your rights
You can access, update, export, or delete your data at any time from your account settings. For requests that aren't self-serve (full account deletion, data export of historical records, etc.), email privacy@rennoai.com and we'll honor it within 30 days.
Depending on where you live, you may have additional rights under the GDPR (EU), UK GDPR, CCPA (California), or other regional laws. We honor those rights for anyone who asks.
Children's privacy
RENNO is for professional contractors. We don't knowingly collect data from children under 16. If you believe a minor has created an account, contact us and we'll delete it.
Changes to this policy
We'll update this page when material things change. For paid customers, we email you 30 days before any material change takes effect. The "Last updated" date at the top of this page is always current.
Contact
Email privacy@rennoai.com or open the chat widget inside the app. We respond within two business days.