Terms of Service

These terms cover your use of RENNO, the construction-software product available at rennoai.com (and any mobile apps we publish). By creating an account or using the product, you agree to these terms. If you don't agree, don't use it.

If you're signing up on behalf of a company, you confirm you have the authority to bind that company to these terms.

RENNO is software for contractors. It lets you capture jobsite photos and voice notes, generate AI-written daily logs, share progress with clients, and run AI analysis on your project content. Features depend on the plan you're on (see pricing).

We may add, change, or remove features over time. Material reductions in functionality get advance notice; bug fixes, performance work, and new features don't.

You're responsible for keeping your password safe, for everything that happens under your account, and for ensuring your team members agree to these terms before they use the product on your account.

One human per account. Sharing one login between multiple people defeats the seat math and violates these terms.

You own the photos, voice notes, field updates, daily logs, and project data you put into RENNO. We don't claim ownership.

You grant us a worldwide, royalty-free, non-exclusive license to store, process, transmit, display, and back up your content strictly for the purpose of providing the service to you and to the people you authorize (your team, your invited clients). The license terminates when you delete the content or close the account.

When you ask RENNO to run AI features on your content, you authorize us to forward the necessary content to our AI subprocessor (OpenAI today) and receive the AI-generated result. See the Privacy Policy for details.

Daily logs, photo descriptions, risk forecasts, translations, and any other AI-generated content RENNO produces are created by a language model. They are not always 100% accurate. The AI can misread a photo, mishear a voice note, get a trade or material wrong, or invent context that wasn't actually captured. You should treat AI outputs as a strong draft, not as a final report — review every AI-generated daily log, risk analysis, or client-facing document before relying on it.

AI is a refining process. The models we use improve over time, we tune prompts based on what works on real jobsites, and the more your crew captures the more accurate the outputs become for your specific projects. But there is no version of this product, today or in the future, where every AI output will be perfect every time. Plan accordingly.

RENNO is not a substitute for licensed professional judgment — architect, engineer, structural, code official, attorney, accountant, or insurance professional. The AI generates summaries from what your crew captured; it doesn't replace expertise. If an AI output contradicts what a licensed professional tells you, trust the professional.

Photos taken on a jobsite may capture workers, subcontractors, clients, or passersby. You are responsible for ensuring you have any consents required by the laws of your jurisdiction before uploading photos that contain identifiable people. RENNO does not perform facial recognition or biometric extraction on uploaded photos.

Don't use RENNO to:

• Break the law or facilitate someone else breaking it.
• Upload content you don't have the right to upload.
• Reverse-engineer, scrape, or attempt to access the underlying source code.
• Probe for security vulnerabilities outside an authorized program.
• Use the product to harass, threaten, or defame anyone.
• Spam, phish, or send unsolicited bulk communications through RENNO's email infrastructure.
• Re-sell, white-label, or sublicense the product (except as expressly permitted in an Enterprise contract).

We can suspend or terminate accounts that violate these terms, with or without notice depending on severity.

Paid plans bill in advance, monthly or annually as selected. Prices are listed at rennoai.com/pricing. We may change prices with 30 days' notice; existing subscriptions honor their original price through the end of the current term.

All payments are non-refundable, except where required by law or as offered at our sole discretion. Failure to pay may result in suspension of access until the balance is paid.

Sales tax, VAT, GST, or other applicable taxes will be added where required, collected and remitted by us or our payment processor.

Free plan accounts have feature and usage limits. Trials of paid plans run for the period stated at sign-up; at the end of a trial, accounts revert to Free unless converted to a paid plan.

You can cancel anytime from your billing settings. Cancellation takes effect at the end of your current billing period; we don't pro-rate refunds. After cancellation, your account downgrades to Free and the data we no longer have a paid plan to support may be limited per the Free-tier caps.

We can terminate your account for material breach of these terms, non-payment, or operational reasons (such as shutting down the product) with 60 days' notice in the latter case.

On termination, we delete your data within 30 days, unless you request an earlier deletion or longer retention in writing.

Each party will protect the other's confidential information with the same care it uses for its own (and at least reasonable care). Your project content is your confidential information; our roadmap and security practices are ours.

We provide RENNO "as is." We don't warrant that the product will be uninterrupted, error-free, or that AI outputs will be accurate. To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total liability arising out of or related to these terms is limited to the amount you paid us in the twelve months before the claim arose, or $100 if no payments have been made. Neither party is liable for indirect, consequential, incidental, or punitive damages.

[Caps and carve-outs typical for B2B SaaS — confirm with attorney before signing real Enterprise contracts.]

You'll defend us against any third-party claim arising from content you upload that infringes someone's rights or violates law. We'll defend you against any third-party claim that RENNO's underlying technology infringes a US patent or copyright (subject to the usual carve-outs).

[These terms are governed by the laws of the State of [State — confirm with attorney], without regard to conflict-of-laws principles. Disputes are resolved by binding arbitration administered by [AAA / JAMS] in [city, state], except either party may bring an action in small-claims court.]

We may update these terms. For material changes, we notify paid customers via email at least 30 days before the change takes effect. The "Last updated" date at the top of this page is always current.

Email legal@rennoai.com with questions about these terms.